Privacy policy

Zam Zam (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how you can control your data when you visit or transact on our website Zamzam.in.

1. Information We Collect

A. Personal Information You Provide

  • Name, Email, Mobile Number
  • Shipping & Billing Address
  • Order details and purchase history
  • Wallet/App data if using digital payments
  • Feedback, reviews, customer service interactions

B. Automatically Collected Data

  • Device/browser type, IP address, approximate geolocation
  • Pages visited, time spent, referral source
  • Cookies and tracking pixels (Shopify, Meta Pixel, Google Analytics)

C. Optional Third-Party Links

  • Social login profile data (e.g. Instagram, Facebook)
  • WhatsApp Business messages (if used for updates)

2. How We Use Your Information

  • Order processing and logistics coordination
  • Sending transactional messages like shipping updates
  • Email or SMS marketing (only if you opt in)
  • Personalized offers and product recommendations
  • Improving our site, content, and customer experience
  • Fraud detection and security management

We do not sell or rent your personal data to third parties.

3. Sharing of Data

  • Shopify — backend processing, payments, and hosting
  • Logistics partners — delivery and returns
  • Payment processors — PayU, Razorpay, Stripe
  • Analytics & retargeting — Google, Meta

We never disclose data for marketing without consent, nor share data outside order servicing.

4. Cookies & Tracker Technology

  • Essential cookies for login, cart data
  • Performance cookies (Google Analytics)
  • Marketing pixels (Meta Pixel, Google Ads)

You can manage or disable cookies via browser settings; essential cookies are required.

5. Data Retention & Security

We retain your data only as long as needed for legal or business obligations. Data is protected with SSL encryption, secure servers, firewalls, and access controls. Shopify’s payment system is PCI DSS compliant.

6. Your Privacy Rights

  • Access your data
  • Correct or delete inaccurate data
  • Opt out of marketing
  • Withdraw consent anytime

7. Children’s Privacy

We do not knowingly collect data from children under 13. Contact us if you believe your child’s data was shared.

8. Third-Party Websites & Links

We are not responsible for the privacy practices of third-party sites we link to. Please review their policies directly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new Effective Date. Continued site use indicates acceptance.

10. Contact Us

ZamCo Foods
Email: orders@zamcofoods.com
Phone: +919003393375
Address: Zamco Foods, 274/1A, Kamarajar Nagar Street, Echaneri Road, Avaniyapuram, Madurai - 625012