Refund policy

At Zam Zam, your satisfaction is at the heart of everything we do. While we take utmost care in crafting and delivering your sweets with love and quality, we understand that things can sometimes go wrong. Here’s how we handle returns and refunds:

🚫 Return Policy

Due to the perishable nature of our products (sweets, snacks, and food items), we do not accept returns once an order has been delivered.

We recommend you inspect your order immediately upon receipt. If the product is damaged or not as described, please get in touch with us within 24 hours of delivery with clear photos and your order details.

💸 Refunds (If Applicable)

Refunds are only issued under the following circumstances:

• You receive a damaged or expired product
• Your package is lost in transit
• You are mistakenly charged twice or for a canceled order
• The product is unavailable/out of stock after payment

All refund requests are subject to validation and approval by our support team.

📸 What We Need

To process a refund or complaint, please email us the following:

• Order ID
• Clear images of the packaging and product
• Description of the issue
• Email us at: orders@zamcofoods.com (Include your mobile number for quicker support)

⏱️ Refund Timeline

If approved, refunds will be processed within 5–7 working days via the original method of payment.

🔁 Replacements

We may offer a replacement for damaged or wrong items based on availability and nature of the complaint. This will be handled case-by-case.

❌ No Refunds Will Be Given If:

• The complaint is raised after 24 hours of delivery
• The product has been consumed or tampered with
• You provided incorrect delivery information

🧡 Our Commitment

We are committed to making things right. If something feels off with your order, don’t hesitate to reach out. We’ll always try to resolve it fairly and quickly.